How do I fix my AT&T u verse audio?

TS&R on TV Using your U-verse TV remote control:

1.       Press Menu.

2.       Scroll down to Help and press OK.

3.       Choose Information > Troubleshoot & Resolve > TV > Sound.

4.       Select the Sound problem.

5.       At last, follow the onscreen directions.

Restore sound on your own

Many TV issues can be fixed by simply restarting your receivers.

1.       Hold down the POWER button for ten seconds.

2.       Next, Press it again to restart the receiver. (This takes approximately 5-8 minutes and will affect any DVR recordings in progress.)

3.       Restart multiple receivers by unplugging all for 5 seconds.

If restarting receiver didn’t resolve sound problems, try the following tips:

1.       Tune to another channel to check if the volume problem is limited to just with a single channel or all channels.  If it’s just a single channel, return to the channel and see if the sound has returned.  It may be a problem with the station provider and not U-verse.

2.       Make sure all connections are secure between your receiver and your TV.  

3.       If you're using a home theater system, check to see that the power is on and the correct output is selected. Make sure the volume is not muted and is turned up on that system.

4.       Restart your Residential Gateway if you still are having trouble. Keep in mind this will interrupt your TV and net service still as any recordings in progress. Unplug the power cable for 5 seconds and plug back in. Wait until the Service lights are green. It may take up to 4 minutes.

No sound, the picture only

The most possible cause would be the DVR got muted. But, the reset ought to have brought it back. Simply to make sure - program the remote att/ok (simultaneously) - 955-ENTER. Then in att mode hit vol up - look for 25 on the TV screen.

Reset program: - att/ok-955-tv-enter

Another chance - the DVR is about to surround sound & the TV doesn't have a surround decoder. Reset the DVR to stereo.

Or The DVR isn't set to English.

Or, the TV is set to analog sound rather than digital.

If the HDMI audio doesn't work, connect the audio with red/white RCA jacks & set the TV audio to analog. If the TV doesn't have that HDMI option, you'll use the component cable for the video & the red/white for the audio.

If you're still facing an issue with one channel, it may be due to at&t outage.Find more details on the at&t outage map, att email login and att bill pay.