How do I file a complaint against Oncor

Your energy supply is the kind of thing you don't notice until something goes wrong, and that's the method it should be. However, when things do go wrong, what can you do about it, particularly if you feel your energy supplier is being unfair?

Wondering how to complain about your energy provider?

Step 1: Complain to your energy supplier

Step 2: Get in touch with Citizens Advice Consumer Service

Step 3: Contact the Energy Ombudsman

How do I file a complaint against electric company?

Complaint Filing with the Public Service Commission

·         Helpline (For general complaints and inquiries): 1-800-342-3377 (8:30 am - 4:00 pm)

·         Competitive Energy Hotline complaints regarding Energy Service Companies: 1-888-697-7728 (8:30 am - 4:00 pm)

Complaints by customers in deregulated and controlled service areas: file a complaint at the Public Utility Commission (PUC).  PUC complaint filing information can be located on the PUC web site at www.puc.texas.gov. 

In Austin, the contact number is (512) 936-7120 (TTY 1-800-735-2988). You can additionally email customer@puc.texas.gov to file a complaint.  Whether you call or email the PUC, ensure to include info about disconnection notices and disconnection dates you've got received from your electric provider. If you are being vulnerable with disconnection of service or if you're thinking that your service was unfairly disconnected the PUC is the only authority that will intervene on your behalf. 

How do I file a complaint against Oncor?

Filing a complaint

You can call -- toll-free at 1(888) 782-8477.

Complaints by electric cooperative customers: must be written, addressed to the local electric cooperative office, and copied to the board of directors.  Most boards have an established regular meeting date (like the third Tuesday of every month) and will permit a member time to speak at the end of the meeting. A listing of board members and meeting times must be available from the electric cooperative.

If not, electric cooperative board information can be got by calling Texas Electric Cooperatives, an industry association based in Austin at (512) 454-0311. If you are unhappy with your service or the handling of your complaint you must contact your state representative and state senator and ask them for their help in resolving your Oncor outage map problem.

Complaints by Municipal utility customers: municipal utilities ought to have established procedures for handling customer complaints.If there aren't any clear guidelines available write to the mayor and city council members and attend a council meeting and ask for a decision.